Shipping policy

SHIPPING POLICY

At HAMS, we aim to make your ordering experience simple, smooth, and reliable.

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Once your order has been dispatched, you will receive an update with the available delivery details.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Within the UAE

We currently deliver across the United Arab Emirates.

Estimated delivery time is 1–3 business days after dispatch, depending on your location and courier availability.

Please note that delivery times are estimates and may occasionally be affected by weekends, public holidays, weather conditions, or courier delays.

Shipping Fees

We offer FREE SHIPPING on all orders over AED 200 within the UAE.

For orders below AED 200, the applicable delivery fee will be displayed at checkout before your order is confirmed.

Cash on Delivery

HAMS currently accepts Cash on Delivery (COD).

Please ensure that:

  • Your delivery address and contact number are correct.
  • Someone is available to receive the order.
  • The payment amount is available at the time of delivery.

Delivery Attempts

Our courier may contact you by phone or WhatsApp to coordinate your delivery.

If the courier is unable to reach you or complete the delivery, another delivery attempt may be arranged depending on courier availability.

Additional delivery charges may apply if an order requires repeated delivery attempts due to an incorrect address, unavailable recipient, or other circumstances within the customer's control.

Changing or Cancelling an Order

If you need to change your delivery details or cancel your order, please contact us as soon as possible before the order has been dispatched.

Once an order has been dispatched, we may not be able to change the address or cancel the shipment.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

HAMS is not responsible for delays resulting from incorrect or incomplete addresses or contact information.

If an order needs to be re-delivered due to incorrect information provided at checkout, additional delivery charges may apply.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking its delivery status with the courier.

Damaged Packages

If your package arrives visibly damaged, please take clear photos of the packaging and product and contact us within 48 hours of delivery.

For returns, exchanges, or refunds, please refer to our Return & Refund Policy.

Contact Us

For any questions regarding your order or delivery, please contact us:

Email: info@hamsuae.com

HAMS
Time to switch off.